Sr. Specialist Employee Communications

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This Employee Communications Professional will be responsible for serving the internal conversation, shaping our brand voice and delivering powerful writing and graphic design that resonates. Projects can range from crafting a segment for a quarterly all hands meeting to showcase a new product launch or engineering initiative, designing and implementing a change management strategy to roll out a new internal tool, writing FAQs and talking points for a senior executive and refining our team processes, among other projects. The ideal candidate is a communicator who is committed to high quality and innovation who loves the challenge of capturing a leader's voice, creative storytelling and working in a fast-moving, performance-driving, highly collaborative environment. This is a hands-on role where you will be both creating the strategy and delivering many tactical elements in support of your strategy. The ideal candidate must have a demonstrated track record supporting senior management with assessing organizational communication needs; developing and delivering a targeted communications strategy; gaining alignment on appropriate timelines; and designing, delivering and measuring communication campaigns. This role requires proficiency in writing, graphic design, presentation development, and project management. This role requires candidate to be in-person at the Comcast Atlanta Battery Office Tuesday, Wednesday and Thursday.

Job Description

Core Responsibilities

Hybrid role- 3 days office/2 remote; requires candidate to be in-person at the Comcast Atlanta Battery Office Tuesday, Wednesday and Thursday.

Prioritize and streamline high volume of information across the organization to surface and spotlight the most mission-critical stories to inform, engage and connect employees, and ultimately drive employee engagement.

Create dynamic, visually-engaging content.

Ensure consistent, authentic and on-brand style/voice/tone is reflected in communications.

Understand Comcast products, services and business goals to connect objectives to employee communications.

Represent employee perspectives to management and proactively anticipate need for communications.

Implement change management best practices to inspire action among employees.

Develop communications plans for specific projects including positioning, messaging, tactics, sequencing of activity, measurement of the communication plan and reinforcement; applying change management methodology where relevant.

Serve as a strategic partner to stakeholders and senior leads by advising leaders on communication strategy and appropriate tactics for achieving their objectives.

Anticipate opportunities or roadblocks, bring solutions, innovate new ideas, be accountable for communication risks/issues.

Consistently exercise independent judgment and discretion in matters of significance.

Prepare and conduct weekly communication pipeline governance call with region and functional partners.

Work closely with region peers to reduce duplication of content by facilitating shared content strategies and facilitates best practice sharing across teams - building a One Team atmosphere.

Coordinate the efforts of content owners to ensure the consistency of look and messaging.

Participate in team, staff and department meetings.

Regularly seek feedback on the quality of communications delivered by the team.

Define and refine team processes to ensure a consistent quality experience.

Develop and manage weekly, monthly and quarterly resource planning.

Knowledge, Skills, and Abilities:

Attention to detail

Ability to work independently

Ability to manage multiple tasks

Ability to work within a deadline-driven environment

Exceptional project and time management skills, can handle multiple projects at once

Strong research, organizational, planning and learning skills

Ability to adapt to a rapidly changing environment, is flexible and a nimble thinker.

Willingness to take direction and feedback; flexible and open to new ideas

Personal qualities of integrity, credibility; motivated and committed to excellence; positive attitude and can do work ethic

Proficient with Microsoft Office Suite (PowerPoint, Excel, etc.)

Proficient with Adobe Creative Cloud (Illustrator, InDesign, Photoshop, etc.)

Has a flexible writing and editorial style to address multiple audiences, while maintaining the organization's voice.

Experience creating targeted content that generates measurable ROI

Evaluate effectiveness of communication strategies, tactics and means of measuring results, and tracks changes and trends over time.

Experience creating digital content, editing content and video, posting and tracking analytics preferred

Strong history and experience using digital technology (including content management systems) and social tools to communicate

Strong interpersonal skills: collaborative, relationship builder, motivates others, promotes team work, excellent written and verbal communication skill

Commitment to meet individual and team deadlines (both self-imposed and project-directed), while delivering high-quality work. Ability to hold others and self-accountable

Experience working in a corporate setting is preferred; comfortable presenting work to others and coaching others on work

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Other duties and responsibilities as assigned

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com