Recruiter - Customer Experience

Profile

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700 brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team:

The People team at RTR is responsible for just that, our people. We’re partners to the business and work to empower every team within our business to scale through the acquisition and development of our employees.

About the Job:

In this position you will serve as critical recruiting support for the Customer Experience Team. As the Recruiting Coordinator, you will support the Customer Experience Team in sourcing and screening candidates, scheduling and coordinating interviews, and communicating with candidates and key business partners to ensure a seamless experience from end to end. In this exciting position, you will have the opportunity to partner with a diverse group of important stakeholders internally and externally, acting as a key representative of the RTR brand.

You are the right fit for this position if you are incredibly organized, passionate about Rent the Runway, proactive and scrappy. To be successful in this role, you must be able to work well under pressure, thrive in a fast paced environment, juggle lots of projects and deadlines at once, and have a proven track record of excellence in a similar work environment.

What You’ll Do:

Manage and own full-cycle high volume recruitment for our Customer Experience team.

Develop a strategy to proactively build candidate pipelines through innovative sourcing techniques including social media outlets, industry events, local and national partnerships, referrals, networking, targeted job boards, etc.

Iterate on the CX interview process to improve time to fill and quality of hires.

Serve as the main point of contact for interviews, managing interview scheduling with a sense of urgency and astute attention to detail.

Own candidate communication from end to end, ensuring a positive candidate experience throughout the interview process.

Own follow-up with Hiring Managers, internal stakeholders and interviewers to maintain strong internal communication, and gather and document feedback, process, follow up, etc.

Support the CX HRBP with the onboarding process to ensure candidates are seamlessly set up for success upon joining RTR

Maintain impeccable records, ensuring documentation of process and communication in our ATS, Greenhouse

Support communication, organization and general business needs as necessary, creating and maintaining documents, folders, filing systems, databases, etc.

About You:

Bachelor’s degree and 1-3 years of prior administrative experience in an HR function

You have relevant work experience in a startup, e-commerce and/or technology based company.

You have an astute understanding of customer experience functions, and the role they play in a larger organization

You have strong interpersonal skills & the ability to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

You have a proven ability to thrive in a fast paced environment and demonstrate ability to juggle multiple competing tasks, deadlines, personalities, long and short term projects, etc.

You are able to interact and communicate with individuals at all levels of the organization including senior executives, board members, etc.

You have an extreme attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines

You are a forward thinker, and are constantly one step ahead

You are able to appropriately handle confidential information and use best judgment for sharing information

You have experience using Google Suite and an ATS (Greenhouse a plus)

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.

Universal Paid Parental Leave for both parents flexible return to work program - because we know your newest family member(s) deserve your undivided attention.

Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!

Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).

Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.

401k match - an investment in your future.

Company wide events and outings - our team spirit is no joke - we know how to have fun!

Flexibility Policy - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Company info

RENT THE RUNWAY.
Website : https://www.renttherunway.com