Sr. Director of Talent Development

Profile

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their respective fields
The Senior Director of Talent Development will lead the design and implementation of high-impact and sustainable learning, talent, and organizational development programs that span the employee lifecycle in support of Company’ strategic goals and objectives. Reporting to the VP of Operational Excellence, the ideal candidate will cultivate strong, collaborative relationships with HR, TA and its clients, identify opportunities for enhancing organizational effectiveness, and provide systemic and straightforward approaches with measurable impact to addressing business needs.
Core skills and experience:
Exceptional knowledge and experience in converting organizational development and effectiveness theory into practical and scalable solutions across multiple levels of a large enterprise.
Significant experience in leading teams and vendors in the program design and implementation of end to end talent management and team development solutions that include the evaluation, design, and delivery of manager development, leadership development, talent analytics, high impact learning programs, performance management, succession planning, and career development.
Demonstrated abilities and results managing and building teams and collaborative partnerships.
Strong consulting and analytical skills to provide insightful organizational development solutions to leadership & HR across the talent management lifecycle (identify, select, develop, engage, and retain).
Knowledge of current learning technologies, assessment, and survey platforms required.
Other success factors for this candidate include:
Comfort operating in a fast-paced environment with the ability to successfully multitask and meet all deadlines and customer demands.
Ability to match personal work style and approach to build trust and credibility with a range of clients.
Executive presence, listening and influence ability with senior leadership.
Ability to network and build a range of stakeholder relationships.
Commitment to continuous learning and development.
Experience in large group meeting design, portfolio management, and negotiation
ESSENTIAL FUNCTIONS:
Leadership: Own and execute the management of the Learning and Organization Development team including oversight/input into the design, development, implementation and management of targeted programs or other general projects.
Effectively motivate, coach, and grow direct reports.
Lead the team through the creation of business requirements, project plans/specifications, research, business case development, reporting/analytics and evaluation approaches that result in leadership buy-in to team proposals.
Learning & Development: Work with key stakeholders to define and implement a cohesive approach to learning and talent systems, programs, and initiatives that utilize contemporary, blended learning methods and leverage technology and learning systems that are effective and compatible with Company infrastructure and culture.
Serves as liaison or champion between Corporate and the broader learning communities to establish common standards, best practices, policies and procedures.
Performance Management: Develop and implement a Performance Management Strategy for the Company that supports the overall talent management strategy, Company goals, and future workforce needs.
Leadership Development: Provide oversight of Company’s leadership and management development initiatives, as well as Corporate & Stores foundational employee education programs, and other learning and education initiatives to build a pipeline of future leadership talent.
Define, develop and deliver Leadership Development programs (high-potential, early career and executive programs) and coaching services. Partner with HRBP, TA and business leaders to establish meaningful development plans for key/top talent.
Talent Management: In partnership with HR leaders, provides the processes and tools for: talent reviews/talent assessment, succession management, performance management, career and individual development, leadership development, team development, and learning program development. Work in collaboration with Buying Office counterparts on design and deployment of solutions.
Talent Assessment: Manage Company assessment processes. Ensure Corporate/DC/Stores competencies are well-defined, integrated and consistent throughout the employee life cycle, including recruitment and selection, orientation and onboarding, learning and career development, performance management, succession, and talent planning.
Talent Analytics: Work in collaboration with HRIS to build talent analytics that guide the strategic investment decisions of people for Company. Create a framework that provides a clear view of talent supply (bench strength) and demand, inform talent decisions and assist in prioritizing future workforce and development investments
HR Capability Building: - Build capability in leaders and broader HR team to deliver solutions that improve performance, acting as an internal consultant on organizational development and talent solutions. Lead the successful design and delivery of the HR capability building agenda.
Program Management and Support: Maintain and enhance a portfolio of existing and emerging programs, tools, and interventions through collaboration with clients and HR partners. Successfully prioritize, scope and deliver on numerous initiatives.
COMPETENCIES:
Team Leadership
Learning Agility
Problem Solving and Critical Thinking
Communication Skills
Influence
Customer/User Focus
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Bachelor's degree required. Master's or Doctoral Degree (Ph.D., Psy.D., MS/MA/MBA) in Organization Development, Learning, Leadership, Organization Psychology or other related fields preferred.
15 years of experience (internal or consulting) in a similar role in a large, complex, company with specific knowledge and/or expertise in talent assessment and management, learning and development, and organization effectiveness.
Required experience working in other human resources disciplines such as HR Business Partnership or Talent Acquisition to apply this breadth of experience in all aspects.
Working experience in the retail industry or similar fast-paced environment and knowledge of contemporary learning tools and technology.
Experience leading and managing a team.
Ability to think strategically, and demonstrated track record of developing and implementing an end-to-end talent strategy aligned to the advancement of the business strategy.
Demonstrated ability to influence and build strong relationships with leaders at all levels and HR leaders and partners across a matrixed organization
Exceptional verbal, written, executive presentation and communication skills.
A great listener with detailed orientation and a desire to collaborate on the best culturally appropriate solutions is a must.
Strategic and innovative thinking coupled with pragmatic, results oriented execution
Ability to manage all phases of a solution/project lifecycle, from initial solution design and planning, to execution and measurement
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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