Global Employee Benefits Manager

Profile

OUR VISION: THE WORLD. SUBSCRIBED.
Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.
In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.
Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book
Subscribed
As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!
YOUR MISSION:
This position will manage and enhance Zuora’s unique portfolio of employee benefits and perks. You will influence the business, create partnerships, and grow cross-functional relationships.
THE OPPORTUNITY (AKA: Why you want this role over any other out there)
We are looking for an accomplished, creative benefits professional to build our global employee benefits and perks portfolio while constantly striving to innovate beyond traditional benefit/perks solutions. You’ll learn the ZEO culture inside and out such that you are able to continue our track record of crafting cutting-edge benefits, perks and employee experiences that appeal to candidates and ZEOs. Your work will be instrumental to Zuora achieving its mission by empowering every ZEO to be wildly successful.
WHAT YOU’LL ACHIEVE
Shape, launch, manage, and continually improve Zuora’s global employee benefits and perks portfolio/programs and associated policies and infrastructure, including but not limited to programs and experiences related to health and financial wellness, time outside of the office, personal and professional employee development, and FUN.
Play a leading role in understanding and incorporating Zuora’s employment legal/regulatory compliance requirements and guidelines, including but not limited to EEO and VETS-100 filings, Affirmative Action Plans, employee handbooks, and data privacy and retention.
Manage and successfully scale our Zuora Leaves of Absence program
Internalize and apply a customer-centric framework to everything you do, whether it be about benefits and compliance.
Establish effective and productive partnerships with internal stakeholders across Zuora, but especially in ZEO Success, Finance and Legal; drive alignment through collaboration and influence. You will need to frequently drive cross-functional initiatives.
Adopt and adapt current best market practices where and when it makes sense for Zuora, always keeping in mind alignment to Zuora’s unique culture while contributing to attracting and retaining the very best talent.
Lead annual benefits renewal processes globally in partnership with benefits consultants and brokers
Monitor, interpret and implement relevant changes related to government regulations/legislation
Effectively manage relationships with outside service providers- brokers/consultants, legal counsel, vendors, carriers, etc. ensuring high performance standards.
Develop and execute an effective communication strategy for initiatives and programs.
WHAT YOU’LL NEED TO BE SUCCESSFUL
Bachelor’s degree or equivalent education and/or experience plus minimum 7 years of experience with developing, launching, and managing global benefit programs, ideally in a global, high-growth, dynamic, fast-paced, software company.
Excellent planning and organizational skills.
Strong vendor management skills with proven success of sustained, cost-effective, customer-centric relationships
A strong understanding of and ability to adapt/apply US, EMEA, and APAC best practices and market data/trends.
Proven analytical skills and a keen eye for detail (you can tell when something’s off, and won’t be satisfied until it’s fixed). You place a high importance on solving problems and errors at a systemic level- not just the symptoms.
Strong common sense and judgment and the confidence to independently apply these to make sound supportable decisions.
Very strong initiative to take the lead in solving problems while prioritizing to focus on the most important ones, and a track record showing how you’ve done this in the past.
Excellent verbal and written communications skills with the versatility to adapt to diverse audiences across different communication vehicles.
Ability to work collaboratively with individuals and groups at all levels within the organization.
Strong Workday and Plansource systems and digital application skills.
ABOUT ZUORA & OUR “ZEO” CULTURE
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.
At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.
In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.
To learn more visit
****Zuora is proud to be an Equal Employment Opportunity Employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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