Head of EMEA HR Shared Service Center

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Detailed Position Responsibilities


Accountable to deliver end-to-end employee life cycle processes including workforce administration, compensation, benefits, leave, payroll, timekeeping, and HR Advisor services in the EMEA region
Accountable to deploy HR services to achieve efficiency, quality and performance measures
Shared responsibility for enabling high percent of first contact resolution in our Capability Centers by ensuring all needed knowledge capital is kept current, and partnering across PS to remove roadblocks to smooth operations
Responsible, with other Service Line Leads and Capability Center leads, for efficient and effective end to end processes
Collaborates with SLLs in design, development and maintenance of integrated end-to-end employee life cycle processes, ensuring design will enable flawless execution
Actively support PS engagement model, and ensure all relevant performance details and opportunities are captured for discussion
Accountable for communicating change in process as appropriate
Ensure communication of all related People Service operational changes, outages, and service impacts are communicated to regional workers
Ensure robust controls are embedded in each process and operating as designed
Ensure regional and local compliance with relevant legal and regulation requirements, including SOX and GDPR
Partner with Service Line Leads to translate strategy into day to day processes and procedures to be carried out by teams in the centers
Act as an advocate representing the regional / market needs in discussions and representing global process and standards in the region / markets
Collaborate with Global People Services, HR Business Partners and Centers of Expertise in transactions, training needs, updating knowledgebase, escalated cases and process improvements
Proven analytical skills to properly evaluate and interpret business requirements and provide feedback of customer needs, ROI, business value and project planning.
Shared responsibility with PS LT for enabling high percent of first contact resolution in our Capability Centers
Partners closely with HRIT to identify and implement solutions / continuous improvements to operational challenges keeping the appropriate Service Line lead informed
Partner with the Service Management team in People Services to provide performance metrics, and trending of issues
Manages service metrics, including customer satisfaction, and leverages these to drive continuous improvement in service quality and performance.
Perform audits of case management to ensure cases continue to move through the business process to resolution, and is the escalation point for critical issues
Owns day to day operational relationship with local third parties who deliver Core HR , Payroll and Benefit Services, ensures delivery in line with SLA's, and provides input to SLL on performance of global providers
Maintains a keen sense of external trends in service delivery and makes recommendations for fit for purpose improvements in delivery
Ensures that team members are engaged with clear direction and accountability, and provide appropriate opportunities for capability build, ongoing learning and development
Responsible for HR foundational data and data quality
Responsible for delivery of annual financial budget and shared accountability for delivery of overall People Services budget


Experience Desired


Relevant service delivery experience, including leading a large, regional Shared Services organization and for execution of core HR end-to-end business processes in complex global organizations with full understanding of downstream impacts throughout employee life cycle.
Demonstrated ability to manage stakeholders at all levels of a highly matrixed organization and the ability to work across cross-functional, cross-organizational teams
Working knowledge and understanding of SOX controls
Clear ability to effectively partner and collaborate with Service Line Leads and Capability Center peers to deliver the best operational solutions for the company
Ability to manage complex data and leverage it to design flexible processes which balance goal of standardization with need to meet business requirements
Demonstrated ability to develop positive relationships with all levels of an organization including senior executives
Experience developing and deploying end to end processes in a global environment
Demonstrated ability to simultaneously manage deadlines for a number of varied projects and priorities
Experience with the development and deployment of enterprise-wide systems and initiatives
Demonstrated ability to effectively communicate ideas and influence others to accomplish goals and objectives
Demonstrated ability to manage and influence virtually
Experienced people manager with the ability to manage a team of professionals, maintaining engagement, development and delivery of all accountabilities
Demonstrated ability to proactively manage outsource providers and contractors


Minimum Requirement / Knowledge Desired:


Bachelor's Degree or equivalent required
Consulting skills, impact and influence abilities, and strong stakeholder management skills
Excellent written and verbal communication skills, strong analytical, problem-solving, interpersonal, planning, organizational, and program management skills, as well as attention to detail
Payroll experience required
Vendor management experience required
Workday experience desired


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1525180_EN

Updated: 2020-05-22 00:00:00.000 UTC

Location: Chester,United Kingdom

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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