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Job Details

Senior Manager Retail Workforce Management

Location
New York City, NY, United States

Posted on
Feb 18, 2022

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Profile

Introduction:
**MEMBERS ONLY**SIGN UP NOW***. is on the lookout for a dynamic, sharp-as-a-tack Senior Manager of Retail Workforce Management to oversee store analytics, workforce management systems, staffing forecasts, and scheduling. In this role, you’ll work with stores across North America to ensure that they have the resources needed to provide an exceptional customer experience. To do that, you’ll perform detailed analyses on hours worked, sales trends, traffic, experience scores, operating costs, and any other metric you can get your hands on. You’ll then use this quantitative data and qualitative observations to identify key opportunities for growth and efficiencies in our retail operations. Our ideal candidate has an entrepreneurial and collaborative spirit and continuously innovates to achieve great results. Sound like a dream gig? Read on!
What you’ll do:
Implement workforce optimization best practices that provide an exceptional customer experience in more than 160 retail locations
Develop insightful and actionable reporting that empowers store leadership to improve team productivity while balancing customer experience and hours spend
Identify scheduling trends to unlock future sales growth and opportunities
Cultivate a culture of payroll accountability across our store, field leadership, and corporate teams
Lead the creation of the operating store labor model that establishes scheduling standards and ideal staffing structures based on key store attributes
Determine the best workforce management technologies and tools to drive efficiencies and dynamic scheduling
Champion data-driven decision making by tracking, monitoring, and celebrating key performance metrics
Work cross functionally to determine how departmental requests impact retail and work to find amenable solutions
Partner with teams and stores across the country to improve scheduling, time management, payroll, and operational processes
Who you are:
Backed by 7 years of experience in a highly analytic and strategic role
An optimistic, high-energy problem solver who is comfortable working through uncertainty
A resourceful, proactive team player when it comes to working with key cross-functional teams
Naturally curious (you often question the status quo with an aim to make better, more informed decisions)
A self-starter who’s able to manage multiple assignments, take initiative, and work independently
A crystal-clear communicator—in person and in writing—who has experience translating data into strategic recommendations
An analytical, creative thinker who can focus on the details without losing sight of the big picture
A lover of data and numbers with a solid understanding of analytical tools
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra Credit:
Experience with Looker or a similar data visualization tool
Previous work experience with retail, optometry, or medical care
Knowledge of Dayforce or a comparable workforce planning software
About Us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be.
We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At **MEMBERS ONLY**SIGN UP NOW***., you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby.
Transparency is what we’re all about, and our annual
Impact Report and Racial Equity Strategy
lay out how we’re sticking to these values.

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