Health and Benefits Assistant Client Manager- Pittsburgh

Profile

The Role

Our Assistant Client Service Managers are integral members of our account management teams, providing critical support on plan design and management. Projects include data compilation and analyses, client issue management, compliance reporting, employee communications, vendor management, and related work. This is a foundational role that provides excellent opportunities to grow one’s benefits business acumen and client management skills with one of the world’s leading benefits advisory firms.

Specific Responsibilities

• Contribute to employee benefits strategy and the renewal/marketing process through gathering vendor/client information, preparing RFPs, inputting, tracking and analyzing benchmarking data, etc.

• Contribute to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, certificates, etc.

• Facilitate new client implementations including accounting/tracking systems set-up, collection of relevant data, etc.

• Contribute to the client open enrollment process including preparing materials and presentations, checking information, updating internal systems, etc.

• Respond to client inquiries and escalate/resolve complicated client issues

• Maintain and cultivate strong relationships with colleagues, clients and vendors through strong communication and effective delivery on projects and issues

Requirements

• Associates or Bachelor’s level degree

• State Life and Health license required within 90 days of joining

• Professional Certification (CEBS, GBA, PHR, SPHR, etc.) preferred

• 0-2 years of health and welfare benefit experience ideally including some underwriting or analytical experience

• Knowledge of health and welfare employee benefit plan design preferred

• Strong client service orientation with ability to resolve client problems

• Strong data management, math and/or analytics capabilities

• Strong ability to manage multiple projects with competing priorities

• Excellent verbal and written communication skills

• Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development

• Strong computer skills including Microsoft Office (Word, Excel and Power Point), and ability to learn new technologies and recommend new technology solutions

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at ****
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by **MEMBERS ONLY**SIGN UP NOW***. Willis Towers Watson is an equal opportunity employer.

Company info

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