Senior Resource Management Specialist

Profile

 Who is Tenable?Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:The primary responsibility of the Resource Management and Operations Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual be the liaison among the Professional Services department Engagement and Delivery Managers as it relates to resourcing across all work. The Resource Management and Operations Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.Your Opportunity:Plan and manage backlog for individual engagements Maintain accurate revenue forecast for assigned customersManage their portfolio of engagements from start to finish, including formal closure of engagementCollaborate closely with Professional Services, PS Operations and Education teams to centralize resource management activitiesObtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of WorkSupport engagement lifecycle for services from booking to scheduling, delivery, and revenue recognitionManage and resolve resource booking conflictsMeet weekly resource meetings with Professional Services Engagement/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolutionBuild, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leadsCommunicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagementsMonitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issuesManage provision of virtual training coursesAssist with managing and increasing utilization numbers on the Professional Services teamEfficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, FinancialForce, and SalesforceIdentify and manage potential engagements that should be subcontracted to our partners. Ensure that proper process is followed and engagements are closed out in a timely fashionMay perform other duties and responsibilities that management may deem necessary from time to timeWhat You'll Need:Fluent English, Japanese or Mandarin is a plus2 years resource management or project management experience in software solutions industryBachelor’s degree is preferred. May substitute experience for education.Proficiency in MS Office applications including Microsoft ExcelSalesforce/FinancialForce  experience a plusAssertive conflict-resolution and problem-solving skillsClear and concise communication in both written and verbal formAbility to be diplomatic or firm when necessary in order to drive business forward or obtain resultsHighly detail oriented and able to work autonomouslyAbility to manage multiple tasks and tight deadlines with confidence and easeAbility to prioritize and organize workload across multiple groupsRMCP certification preferred Ability to work at a computer for an extended period of timeGlobally distributed client organization that operates both in-office and remotelyParticipate in training sessions, presentations, and meetings; sometimes being the presenter of these trainingsInfrequent travel requiredIf you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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