HR Technology Analyst

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio is seeking a HR Technology Analyst to be a key contributor on the HR Technology team. The person in this role will primarily focus on Workday and ServiceNow HRSD production support, writing reports and supporting integrations. In addition, this individual will help rollout HR Technology projects. Working with the Director of HR Technology, this position is critical in supporting Twilio’s rapid growth.
Who?
Twilio is looking for a person who lives
the Twilio Magic
and has demonstrated a track record of supporting Workday and ServiceNow HRSD in a fast paced, ever changing environment. They also have:
Bachelor’s degree with 3-5 years of experience working with Workday and ServiceNow HR Service Delivery Application
Working knowledge of Workday HR modules including HCM, Compensation, Benefits
Experience in HR Service Delivery Application and demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Have built complex Workday and ServiceNow HRSD reports and dashboards
Familiarity with working with Workday Studio, EIB and Core Connectors
Must be a self-starter, collaborative, highly motivated, able to shift directions quickly when priorities change
Experience troubleshooting integrations, security, and application issues
Ability to think through problems and deliver against very tight deadlines
Must be detail-oriented, analytical and have a system thinking approach to problem solving, basic understanding how things affect one another in an overall system
Familiarity with agile methodology and have been exposed to JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP
Customer service oriented and meet defined SLAs
What?
As an HR Technology Analyst, you will live the Twilio Magic values:
Be an owner:
Perform day-to-day administration of Workday including configuration, testing and solving issues. Support projects such as the compensation cycles, performance reviews and open enrollment. Write reports, maintain security and load ad-hoc data loads using EIB. Monitor health, usage and overall compliance of HR Service Delivery Application on ServiceNow
Write it down:
Evaluate end-user requirements and document processes as well as maintain the document library. Communicate and train system end users on necessary functions
Empower others:
Manage testing by working with multi-functional partners and identifying test scenarios, develop test scripts, and execute testing in support of system and user acceptance testing
Wear the customer’s shoes:
Provide support to end-users on Workday and other HR systems, self-service, and other general inquiries regarding system use and function, advance issues as needed
Don’t settle:
Ensure data integrity by looking into process improvements and utilizing Workday functionality. Develop process automation in ServiceNow HRSD
No shenanigans:
Support SOX compliance efforts by ensuring process and data integrity
Why?
This is an integral part of the HR Technology team which plays a critical role to Twilio’s growth by providing HR system functionality to our end users including self service, data transactions, reporting capabilities and automation of data flows to other downstream systems. This team is always iterating and improving our processes.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our Dublin office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

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