Career Specialist - Bilingual

Profile

What We’re Looking For:
The Student Career Specialist will be responsible for re-engaging our graduates in career coaching. Student Career Specialists will report into a Senior Regional Director, who will be in charge of ensuring they meet or exceed their key metrics which include: outbound calls, appointment scheduling, caseload management, timely student feedback, and connecting students to Career Services offerings. The Student Career Specialist is a member of the Career Services team and participates in ongoing initiatives within the department.
Responsibilities Include, But Are Not Limited To:
Outbound Calls and Emails
Support your team’s Employer Ready efforts by conducting cold calls and email outreach to non-seekers as needed.
Interact with all students in a professional, service-oriented approach.
Scheduling Appointments with Career Directors
Schedule recurring coaching calls with job seekers and their Career Directors.
Caseload management
Managing your book of business to ensure all job seekers receive timely outreach.
Maintain accurate and timely records of activity in Salesforce, including highly detailed notes about a student’s activities.
Document graduate employments found through outreach in Salesforce.
Timely feedback
Respond to all student emails, texts, and voice messages within the same working day.
Connect students with Career Services offerings
Ask probing questions to provide appropriate resources to job seekers.
Encourage students to take advantage of the full suite of Career Service offerings including online workshops and events, Demo Days, and becoming Employer Ready.
Things That Should Be In Your Background:
At least 1 year of experience
Experience in customer service
Account management experience
Outbound calling experience
Bilingual, fluent in Spanish and English
International experience preferred
About 2U Inc. (NASDAQ: TWOU)
At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help universities fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our university partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. **MEMBERS ONLY**SIGN UP NOW***.. has acquired and integrated two companies broadening our portfolio of education offerings into short courses with GetSmarter and boot camps with Trilogy. This role supports our Trilogy line of business.
About Trilogy
Trilogy Education, a brand of 2U Inc., partners with the best universities in the world to create and manage skills-based instructional programs (boot camps) to provide training for today’s workers with tomorrow’s skills.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Tuition reimbursement program
Generous paid leave policies including unlimited PTO
Additional time off benefits include:
time off to volunteer for non-profit organizations
parental leave after 9 months of employment
holidays that include a winter break from Christmas through New Years!
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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