Payroll Support Advisor Nightshift

Profile

, Philippines

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

March 5, 2021

Business unit:

Experience Level:

Early Careers

Job Description:

* Purpose & Accountabilities :

HR Services Americas Region provides Remuneration, Benefits and Services for businesses in the Americas region and their employees. Approximately 4.5 Billion dollars of spend run through the Payroll services area on an annual basis and the resulting salary, burden, pension, share based compensation and payroll expense and liabilities are recorded for all businesses. Likewise, Benefits activities performed by Fidelity as Shell’s outsourced benefits administrator are transmitted via interfaces to enable Shell to properly account for this business activity.

HR Services Americas Region offers a position for an experienced Payroll and HR Operations professional to utilize process control and leadership skills, while developing competencies essential to a multi-disciplined professional going forward. In addition, they should possess general knowledge of payroll processes, federal and state taxation laws, benefits and downstream financial implications are essential. This position will also provide an opportunity to network with counterparts across all lines of businesses in conjunction with the global HR Operations organization, to ensure robust E2E process design and controls.

This position will be accountable for the following:

Management of cases according to established ways of working, including:

-Using the Salesforce tool to log queries and updates, create tickets, and ensure closure of tickets

-WIPS management, keeping customers updated on the status of open cases

-Responsible and accountable for of E2E process

-Handing-off cases to other teams in HR Operations as required

-Maintaining relationships with third party service providers

-Meeting establishes KPI’s and SLA’s

-Effective partner relations with both the internal US business partners as well as external parties. Escalating complex queries to senior advisors, APS Payroll Specialist, and T3 teams as needed.


Liaising with HR Advice, Employees, and Line managers, as required in order to resolve cases.
Ensure all Financial controls and Data Privacy Rules are accurately executed to fully address the business risk in an environment with high dollar materiality and safe guard from Data breaches.
Contribute to overall strategy and direction of HR Operations.
Effective problem resolution, change management and communications.
Managing multiple priorities and competing demands.
Actively participating in and promoting a culture of innovation and Enterprise First behaviors with a continuous improvement mindset.
Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
Working and communicating in a global, virtual organization with key stakeholders.
Conduct audits and review relevant audit reports, and raise concerns as needed.
This is a full-time position with set work hour requirements and required overtime during certain peak periods


The position will be responsible for executing business assurance processes and ensuring sustainable SOX/FCM compliance and controls relevant to global and local processes. Execution of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees and Line Managers.

This position will work closely with areas of Americas Payroll Operations in a supportive team environment to meet the various deadlines for processing and reporting of payroll and tax results, partnering with HR Operations, and special projects as required.

* Dimensions :

Organizational structure will report directly to the Payroll team in the United States.

* Skills & Requirements :

Candidates should have demonstrated the ability to:


Gain confidence of leaders and/or stakeholders at all levels of the organization.
Work effectively within a diverse team environment
Influence others through effective communications and provide appropriate challenge.
Use independent judgment.
Have an operational excellence mindset, KPI monitoring, etc. to drive ESSA across all areas of Operations.
Ability to evaluate, recommend and implement new and/or existing processes and controls
Be a self-starter to successfully complete multiple tasks with minimal supervision
Champion and embrace change in a fast-paced work environment.
Ability to work virtually with staff from many countries and cultures all over the world.
Business controls mindset and financial expertise


Additional Information :

Candidates should also possess the following:


English (Good Command, both written & oral)
Previous experience in Shared Service/Business Operations, HR Payroll Service environment
Strong analytical skills
Sound business and commercial acumen
Strong communication skills
Commitment to continuous improvement
Strong written and verbal communication skills
Excel, Access, Word, Outlook Internet and strong SAP knowledge
Strong organization skills
Strong multitask skills


Specific challenges of operating in this environment include:

Performing effectively to deliver with a constant and demanding workload

Customer focus in a culturally diverse environment and adhering to BSE principles.

Constant & demanding workload

Building a level of HR knowledge (e.g. policy and procedures etc) as required for successful execution of the role

Strong SAP knowledge will need to be built quickly.

Need to be familiar with and have awareness of geographical HR policies, needed to support their population (ie Global Local knowledge).

High level of ownership, resilience, empowerment and discretion to manage and resolve issues raised by employees, line managers, local HR in a quick and effective way.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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