Workforce Management Analyst - Contact Center Administrator

Profile

Contact Center Administrator- WFM
Hybrid three days in the Dublin Office Per Week
Key Responsibilities:
Work closely with the contact center administrator on the networking team
Support, maintain and update our Client Services contact center application
Review and maintain IVR configurations based on set specifications from Client Services
Analyze, diagnose and resolve application problems related to Ring Central's contact center technologies
Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries
Provide training and technical assistance for any software-related inquiries concerning the contact center
Assists in the set up of new dashboards and reports for regional managers
Qualifications:
Good level of spoken and written English language (Additional languages are a plus)
Excellent interpersonal and communication skills, as well as intercultural awareness
Creative problem-solving skills and strong attention to detail
Sense of urgency and ability to work in a fast-paced environment
Ability to have a vision and follow-up in their area of expertise
Position Requirements:
Bachelor's degree in computer science or comparable experience
Minimum eight (8) years administering a contact center environment
Proficient with Windows 10 and macOS (Linux is a plus)
Experience with contact center applications (RingCentral experience is a plus)
Experience with IVR Programming, VOIP and IT Infrastructure technologies
Understanding of Agile and ITIL methodologies and practices
#LI-RB1
Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click the link to view a short video with a few words from current Interactive Brokers employees: ****

Company info

Sign Up Now - HRCrossing.com