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Job Details

Learning amp Development: Claim Learning Facilitation Specialist

Location
, MO, United States

Posted on
Jan 11, 2023

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Learning & Development: Claim Learning Facilitation Specialist ','352264','!*!The North America Claim Learning Facilitation Specialist of the Insurance Learning Development (ILD) CoE is responsible for creating technical learning materials and facilitating classes for North America Third Party Claims new hires. The role will work with the Claim Insurance Learning & Development Specialist to ensure learning materials and classes delivered to claim staff are practical, relevant, and enduring.

Want to learn more about the learning & development role? Click here to view a quick, informational video.

This position will report to the CoE Technical Insurance Facilitation Manager.

Core Responsibilities:



Designs classes for third party Claims staff ensuring learning solutions align with the business needs, are practical and facilitate an impactful learning experience. 


Facilitates 3-5 classes a week to ensure North America third party Claim new hires are able to complete core functions after completing the curriculum.


Designs support learning materials for learners to reinforce content and drive manager engagement.


Collects, evaluates, and acts on learning metrics that are both qualitative and quantitative.


Leverages foundational insurance expertise to facilitate classes across multiple lines of business.


Utilizes integrated blended learning solutions to promote a scalable, consistent, and repeatable learning process.


Works with business SMEs to design and develop innovative and creative learning solutions aligned to ILD standards.


Utilizes new learning technologies to ensure that delivery methods are practical, relevant, and engaging for all employees


Considers the learner’s experience when designing/structuring learning material and classes.


Works with the Claim Insurance Learning & Development Specialist to implement learning solutions.


Utilizes Chubb Talent Experience (CTX) to track and measure learning solutions, determine how material is being received and identify opportunities to adjust material based on findings.



Role is open remote candidates.  

Qualifications:



Deep technical expertise in third party Claims handling is required.


Professional and engaging presentation skills.


A strong desire/interest in learning about L&D functional expertise – including a deep understanding of instructional design and adult learning theories.





Strong analytical skills to evaluate, analyze, and interpret technical information.


Excellent verbal and written communication skills.


Strategic thinker: ability to overcome obstacles; takes an organized and logical approach to thinking through problems and complex issues.


Collaborative team player with proven ability to work independently and as part of a team.


Excellent organizational and project management skills; ability to execute plans, drives results and takes accountability for outcomes


Awareness of culture and knowledge of Chubb’s Claim processes and procedures.


Ability to travel as needed.


Ability to flex hours as needed for specific assignments.


University education preferred.  


','','!*!At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.  Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.  ','!*!At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.  Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.  ','','',' ','0','USA-Missouri-O'Fallon, USA-Virginia-Chesapeake','Human Resources','Yes, 25 % of the Time','Jan 11, 2023','Learning & Development: Claim Learning Facilitation Specialist

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