Team Lead - HR Operations BeNeFrux

Profile

, Poland

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

February 1, 2022

Business unit:

Human Resources

Experience Level:

Experienced Professionals

Job Description:

We are currently looking for an experienced HR Operations Team Lead to join our HR Community. If you have strong leadership skills, a passion for continuous improvement and a drive to create the best possible employee experience, this could be a dream job!

PURPOSE OF THE ROLE

• Lead a team of HR Advisors, with a strong focus on care, people development, engagement and building the mindset and capability we need

• Manage the delivery of end-to-end HR Operations support to employees and line managers in BeNeFrux cluster

• Continuously drive up the quality of support provided, through operational excellence and process simplification, with a high focus on creating exceptional HR experiences in moments that matter

• Together with the Leadership within the cluster, support the business and the community in thriving through a change

DIMENSIONS

• Role reports to Country Operations Manager BeNeFrux

• The team consists predominantly of HR Advisor roles, with approx. 10-12 roles reporting directly to the TL position

ACCOUNTABILITIES

• Ensure efficient services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team

• Ensure that processes and procedures for the team are in line with policies & guidelines.

• Ensure KPIs and service metrics are achieved through regular monitoring and proactive intervention where required.

• Provide staff development, supervision, motivation and leadership within the team. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.

• Provide input to streamline processes and procedures within HR Operations using best practice, to provide better efficiencies and reduce costs.

• Handle escalated cases, follow up on resolution, inform customer, document and capture learning gained.

• Active participation in various operating/networking HR Operations forums within and outside the designated cluster as well as outside HR Operations.

• Participate in or lead regional projects aimed at ensuring operational excellence.

• Drive Operational Excellence within own team, and support Continuous Improvement of services/processes within own scope.

• Ensure the team manages the quality of data being handled, and that the team acts in accordance to Information Compliance and Data Privacy rules.

WHO WE ARE LOOKING FOR

You bring a Learner Mindset, a curiosity to learn and grow yourself, learn from mistakes and a commitment to create an environment where people can speak up openly in a safe environment.

You have previous experience in a HR Operations role and prior coaching or leadership experience.

Skills

• Strong IT Skills, especially with MS Office and SAP experience an advantage.

• Familiarity with HR Systems and Processes.

• Experience in introducing and maintaining service excellence.

• Ability to work under pressure and tight constraints.

• (Performance) coaching skills.

Behaviors

• Accuracy and attention to detail

• Employee Centric and Service Excellence mindset

• Ownership; end to end accountability for resolution

• Performance focus

• Structured and organized

Knowledge

• Good understanding of HR Model and where to find specialist knowledge

• Knowledge of local and global policies and the associated processes

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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